Last Updated: September 20, 2026
Welcome to ZAYA.
These Terms & Conditions govern your use of our website and your purchase of products from ZAYA.
By accessing our website or placing an order, you agree to these Terms & Conditions.
We aim to display product images, descriptions, colors, prices, and other information as accurately as possible.
However, slight differences may occur due to screen settings, photography, lighting, product batches, or other factors.
Product availability is subject to change without notice.
All prices displayed on our store are in Pakistani Rupees (PKR) unless otherwise stated.
We reserve the right to update prices, promotions, discounts, or product availability at any time.
If an obvious pricing or listing error occurs, ZAYA reserves the right to contact the customer and cancel or correct the affected order where permitted by applicable law.
We currently accept:
Orders placed using bank transfer may require payment confirmation before processing.
Submitting an order does not necessarily guarantee acceptance.
ZAYA may contact you to confirm order information before dispatch.
We reserve the right to refuse or cancel an order in cases including:
Any payment received for an approved cancellation will be refunded according to our refund policy.
Customers may request cancellation before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the return process may apply instead.
To request cancellation, contact us as soon as possible:
Email: zayaofficial74@gmail.com
Phone / WhatsApp: +92 306 3374075
ZAYA currently delivers within Pakistan only.
Estimated delivery time is approximately:
3–4 business days
Delivery times are estimates and may be affected by weekends, public holidays, courier delays, weather conditions, remote locations, or other circumstances outside our reasonable control.
Returns and exchanges are accepted subject to our Return and Exchange Policy.
Customers should review that policy before making a purchase.
Jewellery may require appropriate care to maintain its appearance.
Customers should follow any care instructions provided on product pages or packaging.
Normal wear, misuse, improper storage, exposure to chemicals, or accidental damage may not qualify as a product defect.
All ZAYA branding, logos, product descriptions, website content, graphics, photographs, and other original materials belong to ZAYA or are used with appropriate permission.
They may not be copied, reproduced, distributed, or commercially used without permission.
You must not use our website:
To the extent permitted by applicable law, ZAYA will not be responsible for indirect or consequential losses resulting from use of our website or products.
Nothing in these Terms excludes rights that cannot legally be excluded under applicable law.
ZAYA does not impose a specific store minimum age.
However, customers who are not legally able to enter into binding transactions should place orders with the involvement or supervision of a parent or legal guardian.
We may update these Terms & Conditions when necessary.
Continued use of the website after an updated version is published will be subject to the latest version.
These Terms & Conditions are governed by the applicable laws of Pakistan.
For questions regarding these Terms & Conditions:
ZAYA
Karachi, Pakistan
Email: zayaofficial74@gmail.com
Phone / WhatsApp: +92 306 3374075