Last Updated: September 20, 2026
At ZAYA, we want you to be happy with your purchase. If something is not right, eligible items may be returned or exchanged within the timeframe below.
Customers may request a return or exchange within 7 days of receiving their order.
Requests received after the 7-day period may not be eligible.
To qualify for a return or exchange, the item should:
ZAYA reserves the right to inspect returned products before approving a refund or exchange.
Earrings are eligible for return or exchange under the same 7-day policy, provided they meet the return eligibility conditions above.
Sale and discounted products are also eligible for return or exchange, provided they meet the conditions of this policy.
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide:
Once reviewed, we will arrange an appropriate solution, which may include replacement, exchange, or refund.
For approved returns and exchanges, ZAYA will cover the return shipping cost.
Customers should contact us before sending a product back so we can provide return instructions.
Return Address:
For approved returns and exchanges, ZAYA will cover the return shipping cost. Customers must contact us before sending any item back. Our team will provide the correct TCS return instructions or arrange the return through our designated TCS location.
Do not send products to an address without first contacting ZAYA.
Contact:
Email: zayaofficial74@gmail.com
WhatsApp: +92 306 3374075
Eligible products may be exchanged within 7 days of delivery, subject to availability.
If the replacement item is unavailable, the customer may choose another available product or request an eligible refund.
If there is a price difference between the original and replacement item, we will inform the customer before completing the exchange.
Once a returned product has been received and inspected, we will inform you whether your refund has been approved.
Approved refunds will normally be processed within 5–7 business days after inspection.
Approved refunds will be transferred to the customer's provided bank account.
Because Cash on Delivery payments cannot be reversed directly, approved COD refunds will be issued through bank transfer to the bank account details provided by the customer.
Customers are responsible for providing accurate refund information.
Orders may be cancelled before dispatch.
Once an order has been dispatched, customers may need to receive the order and follow the standard return procedure.
A return may be refused if:
This does not affect any rights available under applicable law.
Contact us with your order details:
Email: zayaofficial74@gmail.com
Phone / WhatsApp: +92 306 3374075
Our team will guide you through the return or exchange process.